The Proper training is essential to ensure that everyone in your organization can take full advantage of the many benefits of your telephone systen.

We provide a full, comprehensive training program which includes:

1. Pre Implementation Meeting

• Routing of calls is discussed with key staff
• A system flow chart is designed
• The cutover date is set and training times are scheduled so that staff can be advised

2. Cutover Day

• On cutover day, the customer service representative will be supporting key staff members as well as conducting training sessions with individuals and groups
• The representative will remain on siteto answer questions that may arise

3. Next Day

• If needed, the customer service representative will be on site
• Both the customer service representative as well as our technical staff will be available to answer any questions that may arise

4. Two week follow-up

• Once the telephone system has been operational for a two week period, the customer service representative will make an additional site visit to assist with minor changes (voice mail changes, telephone set configuration, etc.) and offer suggestions to further enhance the overall system.

Inaddition to the above implementation schedule, our entire staff is committed to assisting your company in a smooth and comfortable transition to your new system.

We also provide the option of a Basic Training Program.